Our team has successfully resolved the issue, and all new imports should now process successfully. You should no longer encounter the error at this time.
No data has been compromised or lost, it was just not possible to import data during the period.
If you attempted to import files (via manual upload or via incoming webhook or Native Integrations) during the downtime, please be advised that those import attempts would have failed. Should you wish to proceed with importing the data, you will need to re-upload any file intended for processing at this time.
If you are impacted customer, our team will be in touch.
We sincerely apologize for any inconvenience this may have caused.
Posted Feb 12, 2026 - 15:53 UTC
Identified
We have identified the issue and the team is addressing it.
Posted Feb 12, 2026 - 12:16 UTC
Investigating
We are currently experiencing an issue with our Manual Data Uploads, Incoming Webhooks and Native Integrations capability. Data files uploaded via these two capabilities will result in a failure.
Kindly request users to wait to perform manual uploads.
Posted Feb 12, 2026 - 12:16 UTC
This incident affected: In-App Data Upload and Integrations & API.