We’ve been impacted by the AWS outage in our US hosting region. As a result, the following services were impacted: - Platforms hosted in the US region were not accessible. - Survey links and embedded surveys hosted in the US region failed to load. - Website/in-app pop-up surveys were not initiated. - US-region APIs were unavailable or timed out. - Data processing jobs (e.g., exports, webhooks, integrations) may have been delayed or failed.
The issue occurred between 09:00AM CEST and roughly 2:00PM CEST.