Experience a higher reaction time in Platform reaction for [EU Region]

Incident Report for CustomerGauge

Resolved

This incident has been resolved.

Posted Nov 28, 2023 - 11:49 UTC

Update

The Issue has been resolved. Users should no longer experience higher reaction time in the platform.

Posted Nov 28, 2023 - 11:48 UTC

Update

We've pinpointed the issue and are now closely monitoring to ensure the fix is in place and effective.

Posted Nov 28, 2023 - 10:05 UTC

Update

We are continuing to investigate this issue.

Posted Nov 28, 2023 - 09:54 UTC

Update

We are continuing to investigate this issue.

Posted Nov 28, 2023 - 09:53 UTC

Investigating

For our EU customers, users might experience a higher reaction time in the platform reaction. We are investigating the issue.

Posted Nov 28, 2023 - 09:08 UTC

This incident affected: In-App Data Upload, Integrations & API, Reporting, Email Sending, SMS Sending, WhatsApp Sending, Campaign & Surveys Management, Workflow Alerts, Reviews, Login & Single Sign On, and CG Academy.