Experience a higher reaction time in Platform reaction for [EU Region]
Incident Report for CustomerGauge
Resolved
This incident has been resolved.
Posted Nov 28, 2023 - 11:49 UTC
Update
The Issue has been resolved. Users should no longer experience higher reaction time in the platform.
Posted Nov 28, 2023 - 11:48 UTC
Update
We've pinpointed the issue and are now closely monitoring to ensure the fix is in place and effective.
Posted Nov 28, 2023 - 10:05 UTC
Update
We are continuing to investigate this issue.
Posted Nov 28, 2023 - 09:54 UTC
Update
We are continuing to investigate this issue.
Posted Nov 28, 2023 - 09:53 UTC
Investigating
For our EU customers, users might experience a higher reaction time in the platform reaction. We are investigating the issue.
Posted Nov 28, 2023 - 09:08 UTC
This incident affected: In-App Data Upload, Integrations & API, Reporting, Email Sending, SMS Sending, WhatsApp Sending, Campaign & Surveys Management, Workflow Alerts, Reviews, Login & Single Sign On, and CG Academy.